Terms of Service

By accessing or using SignalBot (the "Service"), operated by SignalBot, Inc. ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service.

These Terms apply to all visitors, registered users, and any other parties who access or use the Service. By creating an account or clicking "I agree," you represent that you are at least 18 years old, have the legal capacity to enter into a binding contract, and have read and understood these Terms in full.

SignalBot is an automated trade-execution platform. It connects to your third-party exchange accounts (Binance, Bybit, KuCoin) via API keys and executes trade orders based on signals received from Telegram and Discord groups you choose to follow.

The Service includes, without limitation:

• Parsing and interpreting signal messages using AI-assisted text analysis.
• Placing, modifying, and closing trade orders on connected exchanges on your behalf.
• Applying configurable risk rules (position size, stop-loss, take-profit).
• Providing analytics, trade history, and performance dashboards.
• Sending notifications via push notifications, Telegram, and email.

We act solely as a technology intermediary. We do not operate as a broker, dealer, investment adviser, or financial institution. We do not hold, custody, or control your funds at any time.

Trading financial instruments, including cryptocurrencies and derivatives, involves substantial risk of loss. Past performance of any signal group or trading strategy does not guarantee future results. You may lose some or all of your invested capital.

The signal groups you subscribe to are operated by independent third parties. SignalBot, Inc. does not vet, endorse, or guarantee the accuracy, legality, or performance of any signals. We are not responsible for trade outcomes resulting from signals processed by the Service.

You are solely responsible for evaluating the suitability of any trading strategy for your circumstances. You should consult a qualified financial adviser before using the Service with real funds.

To use the Service, you must provide exchange API credentials ("API Keys"). By providing API Keys, you:

• Authorise SignalBot, Inc. to use your API Keys solely to execute trading actions on your behalf as directed by the Service.
• Confirm that you have generated API Keys with trading permissions only. You must never enable withdrawal or transfer permissions on any API Key provided to SignalBot.
• Accept full responsibility for any trading losses, fees, or other consequences arising from the actions taken using your API Keys.
• Agree to revoke your API Keys immediately if you suspect unauthorised access, then notify us at legal@signalbot.io.

Your API Keys are encrypted at rest using AES-256 encryption. However, you acknowledge that no security system is infallible. SignalBot, Inc. is not liable for losses arising from compromised API Keys or exchange-side failures.

We strive to maintain a highly available Service, but we make no uptime guarantee or warranty of uninterrupted access. The Service is provided "as is" and "as available."

• We may experience downtime due to maintenance, infrastructure failures, third-party outages (exchange APIs, cloud providers), or other unforeseen circumstances.
• Signals received during downtime may be missed or delayed. We do not guarantee execution of any specific signal.
• Exchange APIs may impose rate limits, change their interfaces, or become unavailable without notice. We are not responsible for failures caused by exchange-side issues.
• We reserve the right to suspend or modify the Service at any time for maintenance, abuse prevention, or legal compliance — with or without prior notice.

Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor, Paddle. By subscribing, you authorise Paddle to charge your payment method at the rates displayed at time of purchase.

Free Trial. New accounts receive a 14-day free trial with access to Pro features. No credit card is required to start a trial. After the trial period, your account is automatically downgraded to the Free plan unless you subscribe.

Cancellation. You may cancel your subscription at any time from the Billing page. Cancellation takes effect at the end of the current billing period — you retain access until then. No partial-period refunds are issued.

Refunds. All purchases are generally non-refundable. Exceptions:

• If the Service experienced a verified total outage for more than 72 continuous hours during your paid billing period, you may request a prorated credit.
• If you are charged due to a billing system error, we will issue a full refund for the erroneous charge.

To request a refund under an exception, contact legal@signalbot.io within 14 days of the charge. We evaluate requests at our sole discretion. Refunds are processed to the original payment method and may take 5–10 business days.

Price changes. We may change subscription prices with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

By you. You may close your account at any time by contacting support or using the account deletion option in settings (where available). Closing your account does not automatically cancel an active subscription — cancel your subscription separately before closing.

By us. We reserve the right to suspend or permanently terminate your account, with or without notice, if we reasonably determine that you have:

• Violated these Terms or any applicable law or regulation.
• Engaged in fraud, market manipulation, or other abusive behaviour.
• Attempted to circumvent security measures or access data without authorisation.
• Provided false or misleading information during registration.
• Caused harm to other users or to the integrity of the Service.
• Repeatedly failed to pay subscription fees when due.

Upon termination, your right to access the Service immediately ceases. We may retain your data as required by law or legitimate business purposes (see our Privacy Policy). No refunds are issued for terminations due to Terms violations.

Disclaimer of warranties. The Service is provided "as is" and "as available" without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

Limitation of liability. To the maximum extent permitted by applicable law, SignalBot, Inc. and its directors, employees, agents, and licensors shall not be liable for any:

• Trading losses, missed opportunities, or financial losses of any kind.
• Indirect, incidental, special, consequential, or punitive damages.
• Loss of data, profits, goodwill, or business interruption.
• Errors or omissions in signal content or parse results.
• Failures or delays caused by third-party services (exchanges, AI providers, payment processors).

Our aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amount paid by you to us in the 3 months preceding the claim, or (b) USD $50.

Some jurisdictions do not allow exclusions of certain warranties or limitations of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

The Service, including its software, algorithms, user interface, branding, and documentation, is owned by SignalBot, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without our express written permission.

You retain ownership of any data you provide to the Service (e.g., exchange credentials, settings). By using the Service, you grant us a limited, non-exclusive licence to process that data as necessary to provide and improve the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the data practices described in the Privacy Policy.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

Nothing in these Terms limits rights you may have under mandatory consumer protection laws applicable in your jurisdiction.

We may update these Terms from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of the Service after notice constitutes acceptance of the revised Terms.

If you disagree with a change, your sole remedy is to stop using the Service and cancel any active subscription before the revised Terms take effect.

For questions about these Terms, to report a legal concern, or to submit a refund request, contact us at:

We aim to respond to all enquiries within 5 business days.